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Privacy Policy

Last updated: October 12, 2026

The short version: Ravenburst is a desktop app. Your writing stays on your computer and is never sent to us. It only goes anywhere else if you choose to back it up there. We collect very little, and we don’t sell or share any of it.

Who we are

Ravenburst is made by Pitts Family Productions LLC (“we”, “us”), which is responsible for the information described here.

What we collect, and why

  • Trial: when you start the 7-day trial, the app sends a one-way fingerprint of your computer (a hash, which can’t be turned back into anything about you) so the trial can’t be restarted. No name, no email.
  • License: when you activate, and about once a month after, the app sends a one-way hash of your license code and the same computer fingerprint, to enforce the 3-computer limit and to honor refunds. We never receive the code itself.
  • Purchases: when sales open, our payment provider handles your payment and billing details as the merchant of record. We receive your email address to send your activation code.
  • Mailing list: only if you sign up. We store your email address, when you signed up and confirmed, and which page you signed up from. We use it to tell you about the Kickstarter and Ravenburst news, nothing else. Every email has an unsubscribe link.
  • Update checks: a few times a day the app asks downloads.ravenburst.com whether there’s a newer version, which means our host sees your IP address and the request; it carries nothing about you or your writing. You can switch automatic checks off in Preferences → Updates.
  • Support: if you email us, we keep the conversation so we can help you.

What we never collect

  • Your writing, documents or anything else in your projects
  • Usage analytics or tracking of what you do in the app
  • Crash reports, unless you choose to email us one

Backups you choose

Ravenburst can back your projects up to places you pick. Those copies go straight from your computer to that place; they never pass through us.

  • Git Backup sends your project to the folder, drive or Git service (such as GitHub) that you set up. That service’s own privacy policy applies there.

Who handles data for us

  • Cloudflare hosts this website, the trial and license service, app downloads and updates, and the mailing list. Like any web host it briefly processes IP addresses to deliver pages and stop abuse.
  • Resend sends our emails, such as confirming your mailing-list signup.
  • Our payment provider (from launch) processes purchases under its own privacy policy.

Your choices

You can unsubscribe from the mailing list from any email we send, or ask us to delete your address or any other information we hold by emailing [email protected]. We’ll confirm once it’s done.

Contact

Questions about this policy? Email [email protected].